Bookings and payment
Garden-care appointments are paid in full when booked. The amount due is shown on the secure Cal.com booking page after you choose a duration. Your appointment is confirmed once payment succeeds.
Changes and cancellation
You may change or cancel without charge up to 48 hours before the appointment. Later cancellations may not qualify for a refund. If Fox Gardens cancels, you will be offered a new appointment or a refund.
Weather
If weather prevents safe or useful work, the appointment will be rescheduled without charge.
Garden waste
Waste removal is not included in the garden-care booking. Where requested, availability and charges will be confirmed separately. Soil, rubble, timber and mixed waste require a separate quotation. Fox Gardens is registered as a waste carrier under number CBDL655314.
Access and scope
Please provide safe access and accurate information about the requested work. We will use the booked time efficiently but cannot guarantee completion of an unlimited task list within a fixed duration.
Information we collect
We may collect your name, contact details, garden address, booking information and information you provide about your garden.
How we use information
We use it to respond to enquiries, provide quotations, manage appointments, take payment, deliver services and meet legal obligations.
Booking and payment providers
Cal.com processes scheduling information and Stripe processes online payments under their respective privacy notices. Fox Gardens does not receive your full card details.
Your rights
You can ask to access, correct or delete personal information where the law allows. Email hello@foxgardens.co.uk.
Trader details
Fox Gardens · Wokingham, Berkshire · hello@foxgardens.co.uk.